When Tiledesk was first developed, its mission was simple yet transformative: to revolutionize customer service through a no-code, open-source platform with powerful AI Agents. But as Tiledesk evolved, so did its possibilities.
While customer support remains a core function, Tiledesk’s versatile architecture, advanced AI capabilities, and easy-to-use features have paved the way for much more.
Today, Tiledesk is not just a customer service tool—it’s a scalable AI Agent platform that supports a wide range of applications across industries and internal business functions.
According to McKinsey, current generative AI have the potential to automate work activities that absorb 60 to 70 percent of employees’ time today.
In this article, we’ll explore how Tiledesk’s adaptable AI Agents go beyond customer service and examine different possible AI agent use cases to enhance business operations.
The foundations of Tiledesk’s AI Agents – built for adaptability
At its heart, Tiledesk is built to be flexible. Its no-code, open-source framework allows businesses to tailor AI Agents to their unique needs, whether for external customer engagement or internal support processes.
Tiledesk’s multichannel capabilities—spanning web, mobile, and messaging platforms like WhatsApp—enable seamless communication across channels, making it an ideal solution for diverse scenarios.
Key features like the Information Retrieval Engine, advanced workflow automation, and integration with large language models (LLMs) such as ChatGPT empower Tiledesk’s AI Agents to go beyond the basics of customer support.
These tools not only enhance the user experience but also enable organizations to solve complex challenges, from automating internal workflows to providing real-time insights for better decision-making. Let’s have a closer look at AI Agent use cases.
Exploring Diverse AI Agent Use Cases Beyond Customer Service
1. Customer engagement across channels with AI Agents
One of Tiledesk’s greatest strengths is its ability to deliver consistent, high-quality engagement through AI Agents across various channels, making it a valuable tool for any customer-facing role.
- Multichannel Support: With Tiledesk, companies can maintain a unified presence across web, mobile, and messaging platforms. These AI Agents ensure that customers receive the same level of support on their preferred communication channel, driving satisfaction and engagement.
Example: A large ISP leverages Tiledesk’s AI Agents to enhance customer experience with a multichannel support system, integrating it across platforms to handle high volumes of customer interactions seamlessly. - Co-pilot AI Agents for Human Agents: Tiledesk doesn’t just replace human agents; it enhances their capabilities. Acting as an AI-powered co-pilot, Tiledesk’s AI Agents provide live agents with real-time guidance, helping them respond faster and with greater accuracy.
Example: A BPO (Business Process Outsourcing) firm deploys Tiledesk’s AI Agents to support financial service consultants, allowing them to provide quicker, more precise answers and handle complex inquiries with confidence. - E-commerce AI Assistant: For online retailers, Tiledesk automates customer interactions and streamlines the purchasing journey by providing personalized product recommendations and supporting pre-sales and post-sales activities.
Example: E-commerce companies use Tiledesk’s AI Agents to automate inquiries, suggest relevant products, and assist with order tracking, leading to increased conversion rates and higher customer satisfaction.
2. Operational efficiency with AI Agents inside the organization
Beyond customer engagement, Tiledesk’s AI Agents are transforming internal operations by enabling easy access to company knowledge, simplifying onboarding, and automating routine tasks. Some organizations also apply automation to administrative functions, like integrating AI with Hybrid Payroll tools, to reduce manual work.
- Onboarding New Team Members: Starting a new job is challenging, and learning company processes can be overwhelming. Tiledesk’s AI Agents simplify onboarding by acting as friendly assistants that new employees can consult for guidance. From HR policies to internal processes, Tiledesk’s AI Agents make the transition smoother and quicker for new hires.
Example: A new marketing hire uses Tiledesk’s AI Agents to access training materials, understand project workflows, and quickly get up to speed, reducing the burden on HR and team managers.
- Instant Access to Company Knowledge: Tiledesk’s LLM-based Information Retrieval Engine powers AI Agents that allow employees to quickly access critical documents, FAQs, and company policies. This feature is particularly useful for teams that need quick information to perform their roles effectively.
Example: A sales team uses Tiledesk’s AI Agents to look up product specifications, enabling them to answer customer inquiries confidently without searching through multiple resources. - Field Service Automation with AI Agents: For companies with technicians on the go, Tiledesk provides real-time support, enabling field teams to access documentation, troubleshoot issues, and even escalate complex cases. This functionality reduces downtime and ensures that field service personnel have the resources they need to resolve issues on-site.
Example: An industrial equipment manufacturer equips technicians with Tiledesk’s AI Agents, allowing them to pull up manuals, access step-by-step guides, or contact an internal expert, ensuring efficient issue resolution during on-site visits.
3. Empowering business intelligence and decision support with AI Agents
Tiledesk’s advanced analytics and information retrieval capabilities make it a powerful tool for data-driven decision-making and business intelligence.
- Sales Co-pilot AI Agents: Tiledesk’s AI Agents assist sales consultants by providing real-time access to product insights, client information, and industry data, enabling them to deliver a more personalized client experience and close deals faster.
Example: Financial services firms use Tiledesk’s AI Agents to empower advisors with real-time data, helping them respond to client inquiries with accuracy and confidence, ultimately enhancing the advisory experience. - Executive Summary Generation with AI Agents: Tiledesk’s AI Agents can streamline the due diligence process by generating concise executive summaries from pitch decks and reports, making it easier for investment and venture capital teams to make informed decisions quickly.
Example: A venture capital firm leverages Tiledesk’s AI Agents to summarize key metrics and insights from pitch decks, allowing investment teams to focus on high-priority opportunities and allocate resources effectively. - Data-Driven Insights and Analytics with AI Agents: Tiledesk’s AI Agents collect and analyze interaction data to provide actionable insights, helping businesses identify trends, track customer sentiment, and pinpoint areas for improvement. This data enables decision-makers to optimize their strategies based on real-time feedback.
Example: Customer interaction reports generated by Tiledesk’s AI Agents help a retail company identify common inquiries, monitor customer satisfaction, and refine support strategies to align with customer needs.
The benefits of Tiledesk’s versatile AI Agent framework
Tiledesk’s adaptability and scalability give organizations a distinct advantage. Its no-code, user-friendly interface makes it accessible to teams with limited technical resources, allowing departments across the organization to leverage AI Agent capabilities without relying on IT. The open-source foundation enables businesses to customize Tiledesk to meet their specific needs, and the platform’s multichannel support allows it to fit seamlessly into various workflows and processes.
By addressing a wide range of use cases, Tiledesk’s AI Agents empower companies to do more with a single platform, reducing costs, improving efficiency, and enhancing the overall employee and customer experience.
The future of Tiledesk’s AI Agents – a roadmap for growth
Tiledesk’s roadmap is packed with initiatives that will expand its capabilities further. We plan to add support for Voice and SMS channels, integrate additional LLMs and data sources for enhanced flexibility, and introduce community-driven features that foster collaboration and innovation. Additionally, Tiledesk Academy will provide users with a dedicated learning hub to maximize their platform knowledge and effectiveness.
These future developments will further strengthen Tiledesk’s AI Agents, enabling them to support not only customer service but a broad range of operational, engagement, and intelligence needs.
Conclusion
Tiledesk was built to simplify and revolutionize customer service, but its AI Agent potential goes far beyond that. Today, Tiledesk is a flexible, scalable platform that supports a wide range of applications, from customer engagement to operational efficiency and business intelligence. Whether it’s helping a new hire find their footing, empowering a sales team with real-time insights, or enabling field technicians to solve problems on-site, Tiledesk’s AI Agents are powerful tools that can adapt to meet the unique needs of any organization. These diverse AI Agent use cases illustrate the versatility and effectiveness of Tiledesk in various scenarios.
Explore how Tiledesk’s AI Agents can bring value to your organization beyond customer service. With Tiledesk, you’re not just investing in a customer support solution—you’re investing in a versatile, future-ready AI Agent platform that grows with your business.
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