AI-POWEREDtiledeskLIVE CHAT
Multi project
With just one account you can create all the projects you want.
You can invite collaborators to help you managing your projects.
Intelligent chatbot
Instantly respond to your users with content from your FAQs, passing control to a human operator when needed.
Using natural language processing and machine learning techniques, the chatbot is able to find the best answer for your users, lowering the human operators’ commitment and saving on support costs.
Wherever you go, there they are
Tiledesk allows your agents to engage customers over websites and your Android and iPhone apps. That means you can build the best customer experience on the channels that your customers actually prefer.
Make yourself available
Tiledesk live chat create a personal connection with customers looking for support. It’s a fast and effective way to offer help without interrupting their experience.
Intelligent chatbot
Instantly respond to your users with content from your FAQs, passing control to a human operator when needed.
Using natural language processing and machine learning techniques, the chatbot is able to find the best answer for your users, lowering the human operators’ commitment and saving on support costs.
Wherever you go, there they are
Tiledesk allows your agents to engage customers over websites and your Android and iPhone apps. That means you can build the best customer experience on the channels that your customers actually prefer.
Make yourself available
Tiledesk live chat create a personal connection with customers looking for support. It’s a fast and effective way to offer help without interrupting their experience.
Unified backoffice
Deliver consistent customer experiences and manage your multi-channel service operations with a single backoffice platform. Streamline agent operations by routing issues to specific agents and groups based on department and other metadata like language, user type, customer status and more.
Featured Customers
Join the Tiledesk family and make your business grow, start now for free
Features
NATIVE FAQBOT
Use native FaqBot to automate customer support. Let the FaqBot reply to common questions without engaging your agents
AI ENABLED
Integrates with all major AI-platforms, cloud and Open source, from DialogFlow to RASA, and more to come. Integrate your own Bot technology with our external ChatBot
MULTICHANNEL
Full multichannel experience on Web and Mobile. All mobile and web SDKs and Apps are fully open sourced too, for maximum flexibility and customer acquisition opportunity
CHAT TOOLS
First class chat tools like: typing indicator, off-line access, delivery receipts, contact list, conversation history and much more.
FILE SENDING
“A picture is worth a thousand words.” It’s a cliché, but in customer support it never gets old. Share any file with your customer – a screenshot, a product guide, even an animated GIF – and solve problems faster.
CHAT ARCHIVES
All chats are stored with metadata and messages transcript to be accessed later on. Using rich filtering options, you will be able to quickly find conversations.
Organize your team
Chat Routing
Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.
Operating Hours
Create a daily or weekly schedule for the chat widget and only appear online during your business hours.
Roles and Permissions
Specify granular permissions for agents, and control what they have access to in tiledesk Chat.
Groups
Create your support teams. Hook the group to a department to better organize the work.
Departments
Organize your agents into different teams based on skills, language, expertise, or even brand.
