Multi project
With just one account you can create all the projects you want.
You can invite collaborators to help you managing your projects.
Intelligent chatbot
Qualify leads faster, instantly respond to your users with content from your FAQs, passing control to a human operator when needed.
Using natural language processing and machine learning techniques, the chatbot is able to find the best answer for your users, lowering the human operators’ commitment and saving on support costs.
Wherever you go, there they are
Tiledesk allows your agents to engage customers over websites and your Android and iPhone apps. That means you can build the best customer experience on the channels that your customers actually prefer.
Go omnichannel with Chatbots and Humans
Deploy your Chatbots and connect them with humans on Whatsapp, Telegram and Facebook Messenger. Let your Chatbots reply to emails and faster resolve your tickets. Switch to human agents when needed.
Intelligent chatbot
Qualify leads faster, instantly respond to your users with content from your FAQs, passing control to a human operator when needed.
Using natural language processing and machine learning techniques, the chatbot is able to find the best answer for your users, lowering the human operators’ commitment and saving on support costs.
Wherever you go, there they are
Tiledesk allows your agents to engage customers over websites and your Android and iPhone apps. That means you can build the best customer experience on the channels that your customers actually prefer.
Go omnichannel with Chatbots and Humans
Deploy your Chatbots and connect them with humans on Whatsapp, Telegram and Facebook Messenger. Let your Chatbots reply to emails and faster resolve your tickets. Switch to human agents when needed.
Why Tiledesk?
Tiledesk is the World’s #1 Conversation Development platform that easily orchestrates communication
between humans and AI
The future of Live Chat is Open
Actual Security and Privacy messaging standards claim a new “open platform” paradigm. Tiledesk is built as an open source stack to accelerate innovation and drive standardization.
Developer?
Create your own chatbots and connect them to your Agents and users, subscribe to webhooks and use REST APIs to get the best from Tiledesk
Need Developers?
Find approved agencies or freelancers via the Tiledesk Experts Network
Featured Customers
Join the Tiledesk family with 6000+ organizations worldwide, start now for free
Features
RESOLUTION BOT
Use Resolution bot to automate customer support. Let your chatbots reply to common questions without engaging your agents
AI ENABLED
Integrates with all major AI-platforms, cloud and Open source, from DialogFlow to RASA, and more to come. Integrate your own Bot technology with our External Chatbot technology
MULTICHANNEL
Full multichannel experience on Web and Mobile. All client SDKs are fully open sourced, for maximum flexibility and customer acquisition opportunity
CHAT TOOLS
First class chat tools like: typing indicator, off-line access, delivery receipts, contact list, conversation history and much more.
FILE SENDING
“A picture is worth a thousand words.” Share any file with your customer – a screenshot, a product guide, even an animated GIF – and solve problems faster.
CHAT ARCHIVES
All chats are stored with metadata and messages transcript to be accessed later on. Using rich filtering options, you will be able to quickly find conversations.
Organize your team
Chat Routing
Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.
Operating Hours
Create a daily or weekly schedule for the chat widget and only appear online during your business hours.
Roles and Permissions
Specify granular permissions for agents, and control what they have access to in tiledesk Chat.
Groups
Create your support teams. Hook the group to a department to better organize the work.
Departments
Organize your agents into different teams based on skills, language, expertise, or even brand.
