Ask your visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers.
Your website never sleeps even if you do. Leave offline forms enabled on your website and ensure customers can contact you while you are away.
First class chat tools like: typing indicator, off-line access, delivery receipts, contact list, conversation history and much more.
Chat offers the highest satisfaction rating of any support channel, but there’s always room for improvement. Use chat ratings to gather feedback and continue to improve your performance.
“A picture is worth a thousand words.” It’s a cliché, but in customer support it never gets old. Share any file with your customer – a screenshot, a product guide, even an animated GIF – and solve problems faster.
All chats are stored with metadata and messages transcript to be accessed later on. Using rich filtering options, you will be able to quickly find conversations that include a certain phrase, were handled by a particular agent or happened during a specified time frame.
With just one account you can create all the applications you want.
You can invite new users to each application (your site or mobile app), choose their roles, create groups, departments, bots and custom routing rules for each of your projects.
Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.
Create a daily or weekly schedule for the chat widget and only appear online during your business hours.
Specify granular permissions for agents, and control what they have access to in tiledesk Chat.
Create your support teams. Hook the group to a department to better organize the work.
Organize your agents into different teams based on skills, language, expertise, or even brand.
