We’ve made a series of updates to improve usability, transparency, and control — from smarter AI assistant settings to better user role management.
Let’s take a look:
More control over how AI agents search content
You can now choose how your AI assistant retrieves content: full-text, semantic, or hybrid.
This gives you better control over how answers are generated from your knowledge base.
See exactly which content AI used
When previewing assistant answers, you’ll now see the exact content chunks pulled from your knowledge base.
This makes AI behavior more transparent and easier to fine-tune.
Better UI experience when managing roles
We’ve cleaned up the role management page by improving the accordion sections.
It’s now faster and easier to set permissions for new roles.
New access controls for teammates, groups, and roles
We’ve added a new section in role settings to manage visibility and access to teammates and groups.
You can now control who sees or manages:
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The list of teammates
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The list of groups
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The list of roles
Why it matters:
These updates give you more precise control over who can access sensitive areas of your dashboard — especially useful for larger teams or multiple departments.
The verified badge now displays correctly
We fixed a display bug that affected the “verified” icon in the unassigned conversations section.
You’ll now see the badge properly, helping you quickly identify trusted users.
Got feedback or questions? We’re always here to help — reach out to us anytime via email or join the conversation in our community channels.
And stay tuned — we’ve got more exciting updates coming your way as we keep making Tiledesk even better!
Tiledesk AI agents help businesses cut costs and boost productivity — let’s discuss it together.
