From learning directly from real conversations to assisting humans with instant answers, this update brings exciting improvements for any team working with conversations — support, sales, onboarding, or internal ops.
Let’s take a look at what’s new.
Self-training AI agents – now learning from every interaction
You can now build AI agents that learn automatically from real conversations.
Here’s how it works:
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The AI agent tries to answer on its own.
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If it doesn’t know the answer, it escalates to a human (seamlessly).
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While the human responds, the AI listens, learns, and trains itself instantly.
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The next time that question comes in, your AI agent is ready.
It’s continuous learning, no manual training required — ideal for dynamic teams that need their AI to improve fast, without extra work.
AI copilots – help your team move faster, not harder
Humans now get a built-in AI copilot that’s trained on your company data — and ready to assist in real-time.
Whether it’s support, pre-sales, or internal teams, your operators can now ask:
“What’s our return policy for international orders?”
“Pull the latest invoice for this client.”
The copilot searches across your knowledge base, documents, and historical conversations, then delivers context-aware suggestions in seconds.
No need to dig — just review the suggestion and send.
Teams using copilots are already seeing 2× faster responses and less cognitive load.
Quick setup with ready-made templates
Both features — self-training agents and AI copilots — come with ready-to-use templates and can be up and running in just a few minutes.
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The self-training agent is available on the Enterprise plan
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The AI copilot is available on the Business plan
Book a demo to activate copilot and self-training AI for your project
Other improvements across the platform
Dashboard enhancements
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Paginated Flows list: Easier navigation if you have many flows — no more endless scrolling.
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Faster dashboard switching: Moving between pages is now smoother, especially for teams managing multiple assistants or environments.
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Improved Knowledge Base interface: The dedicated KBI page is now more user-friendly and responsive.
Design studio
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Webhook deletion safeguard: You can now only delete a webhook if it’s not running — preventing accidental data loss.
Widget fix (v5.0.101)
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Private notes bug resolved: A rare issue where internal private notes appeared to end users is now fixed.
These updates make it easier than ever to scale conversations, reduce manual work, and give your team AI tools that actually support how they work — not replace it.
Want to explore AI copilots or self-training agents in your workspace?
👉 Let’s chat — your next productivity boost could be one template away.
