We are thrilled to announce that Tiledesk has raised a € 600k seed round of funding. The round was led by Techshop Primo fund, the SGR founded by Aurelio Mezzotero and Gianluca D’Agostino (https://techshop.capital).
Tiledesk S.r.l. was founded in 2020 with the aim of being the center of the Conversation platform revolution, orchestrating the human and AI agents across a multitude of channels both in the Customer Service and the Conversational Marketing space.
Over the past 12 months we have made great strides towards achieving this vision. Tiledesk is now an advanced customer service platform based on building dialogue between a company and their customers through messaging, with multiple interfaces and service levels: chatbots, messaging apps and human operators. The ease of integration of Tiledesk’s software and the smart support provided allow enterprises to increase the satisfaction of their customers while increasing the ROI of their technology choices.
Tiledesk is developed entirely in open source, a strategic choice that allows the community to develop new features autonomously and, at the same time, for enterprises with specific needs to customize the software on-premise.
The market for chatbots and technologies for advanced customer service is forecasted to be over 100 billion dollars by 2025. A sector that has seen the rise of global companies such as Zendesk, Freshworks and Intercom alongside a string of specialised players. Tiledesk’s approach is based on an integrated “full-stack” architecture combined with a modular logic; such architecture allows the enterprises to choose whether to adopt the entire service suite or to pick single modules, easily pluggable with third-party software and solutions.