Tiledesk announces its first funding round

We are thrilled to announce that Tiledesk has raised a € 600k seed round of funding. The round was led by Techshop Primo fund, the SGR founded by Aurelio Mezzotero and Gianluca D’Agostino (https://techshop.capital).

Tiledesk S.r.l. was founded in 2020 with the aim of being the center of the Conversation platform revolution, orchestrating the human and AI agents across a multitude of channels both in the Customer Service and the Conversational Marketing space.

Over the past 12 months we have made great strides towards achieving this vision. Tiledesk is now an advanced customer service platform based on building dialogue between a company and their customers through messaging, with multiple interfaces and service levels: chatbots, messaging apps and human operators. The ease of integration of Tiledesk’s software and the smart support provided allow enterprises to increase the satisfaction of their customers while increasing the ROI of their technology choices.

Tiledesk is developed entirely in open source, a strategic choice that allows the community to develop new features autonomously and, at the same time, for enterprises with specific needs to customize the software on-premise.

The market for chatbots and technologies for advanced customer service is forecasted to be over 100 billion dollars by 2025. A sector that has seen the rise of global companies such as Zendesk, Freshworks and Intercom alongside a string of specialised players. Tiledesk’s approach is based on an integrated “full-stack” architecture combined with a modular logic; such architecture allows the enterprises to choose whether to adopt the entire service suite or to pick single modules, easily pluggable with third-party software and solutions.

Andrea Sponziello, Tiledesk CEO, explained about the seed round:

The investment by Techshop is an important milestone for us to hit the goals set ever since the beginning, in the journey to become a key player in the customer messaging and inbound marketing space. This seed round will allow Tiledesk to strengthen the team, improve the go-to-market, broaden our open source community and expand internationally. We firmly believe that Gianluca and Aurelio’s mentorship will be instrumental in designing and executing a sustainable growth strategy.

Techshop founders Gianluca D’Agostino and Aurelio Mezzotero comment:

We are happy to have completed our first investments just two months after the Fund’s kickoff. Tiledesk is the outcome of thorough scouting and screening of the B2B startup arena started in September last year. Tiledesk is pretty unique in its value proposition, with a well-focused software product, in a business undergoing strong technological and behavioural changes, such as in the corporate customer service.

If this news has picked your interest in how Tiledesk can support your business with effective conversational flows, please get in touch with us.