What’s new on Tiledesk (May ’22 Newsletter)

šŸ“¢šŸ“¢šŸ“¢ Tiledesk Newsletter is officially back! Ever since the beginning of the New Year we have been working hard on our latest updates while pitching our innovative ideas to investors. And guess what? Spread the word, we made it: They liked our AI free live chat and we closed our first investmentĀ round to make our Team stronger than ever.

Our vision isĀ to be the center of the conversational platform revolution with our multichannel free live chat with unlimited chatbots.Ā 

Check outĀ Tiledesk‘s state-of-the-art features below.

New Dashboard

new menu for tiledesk dashboard

It’s all about space. It’s all about the console. We’re the Dandies of new technologies – check out our new Dashboard menu, it’s beautiful! šŸ˜


Take a sneak-peak


Conversation-embedded Apps within Tiledesk Free Live Chat


bot helping for checkout

šŸŽ‰Check our newest feature: Conversation-embedded Apps! Thanks to this tool, the userĀ can pretty much interact with any web application within the chatĀ without ever leavingĀ the very same conversation. Awesome, right?

You can also start programming an app with the tutorials in theĀ developer zone.


Learn more


Orchestration APIs


Orchestration APIs

āš™ļøWhat happens when Humans, Chatbots and Apps work in harmony to solve the end-user’s issue? Everyone’s pretty happy.
To successfully manage a continuous conversation flow between the user and multiple actors, weĀ presentĀ tailored orchestration APIs that integrate seamlessly into Tiledesk APIs.


Find out how


New Translations Available in Tiledesk Free Live Chat


New Translations

šŸŒOur endeavours to always meet the needs of an international service have resulted in making availableĀ our Tiledesk Console and WidgetĀ in 8 languages.


Learn more


New Developer Docs Available

šŸ“‘TwoĀ brand new sections are now available on our Developer page about:



Learn more on our Developer Docs site


Fresh New Tutorials

šŸ“šOur developersĀ are relentlessly working to provide the up-to-date Community “How To” Guides ready for you toĀ use and have fun!

Conversation-embedded AppsĀ – Learn how to create your first App embedded in the a conversation!
External ChatbotsĀ – Learn how to easily handoff the conversation from chatbots to humans.
External ChatbotsĀ – Learn how to add Quick Replies from your external chatbots.
External ChatbotsĀ – RASA Developer? Programmatically connect RASA to Tiledesk in few easy steps.
Resolution BotĀ – What is fulfilment? Learn the basics with our intro article for developers.
Resolution BotĀ – Quickstart with fulfilment with this practical Quick Start!
Resolution BotĀ – Webhook payload anatomy requirements and discussion.
Resolution BotĀ – Learn the basics for sending structured messages that go beyond simple text from your fulfilment.
Orchestration tutorialsĀ – What is Tiledeskā€™s orchestration? Here you can find the discussion intro.
Orchestration tutorialsĀ – Create a ā€œreceptionistā€ chatbot thatĀ ā€œhandoffsā€ to the next chatbot based on the user language.
Orchestration tutorialsĀ – Create a chatbot thatĀ lets the user choose amongĀ the available departments.
Fallback to Knowledge BaseĀ –Ā Learn how to programmatically trigger a search in your Knowledge base every time a fallback intent occurs.
Pre Chat Form App –Ā Render your prechat form exactly when the chatbot-human handover occurs and much more!


Jovana Ugrinic
Jovana Ugrinic
From a legal background to being a newbie in the AI world. Content creator and language aficionado. Effortlessly bad singer.

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