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15 Best Free Live Chat Support for Your Website

live chat effectively allows you to manage online communication with your customers on digital channels. It will enable online businesses to stay closer to their customers and provide better customer service. A free live chat solution can also generate more sales, intercepting customers’ needs while visiting your digital properties. Several companies worldwide offer live chat solutions, but only in a few cases; they are free forever. Are you wondering how you can find the best free live chat support for your website? You are in the right place. Let’s start.

Most offer a free trial period (usually 14 or 30 days), but you need to upgrade to the paid plan to keep using the software. We’ll help you find the best free live chat support for your website and mobile app.

But what exactly is a live chat?
How does it enable a live conversation?

Nowadays, real-time interaction is a crucial point in boosting customer satisfaction. Customers usually expect immediate responses, meaning you need an online presence on 7/24.

Is it costly and difficult? Yes, It Is.

We are here to introduce no-code live chat software as a tool to help you grow your online presence and increase customer support tools with quick responses. In this post, we have gathered the 15 best free live chat support for your website.

best free live chat 2022

Free live chat solution

Live chat service is essential for every online business; the coolest thing is that it is simple to set up. You may track visitors to your website and improve sales, customer satisfaction, and conversion rates. A free live chat solution will be an excellent option if you consider implementing an omnichannel support system.

According to Kayako’s research, almost 80% of firms report that enabling live chat solutions have increased sales, income, and customer loyalty.

Year by year, the number of people using chatbots is increasing remarkably. According to the Zendesk Chat Customer Experience Trends, the number of people using live chat solutions in the last five years has quadrupled.

 

Let’s have a look at some exciting features:

  • Live chat support software simulates a conversation for your consumers. Compared to email, with live chat solutions, your clients will feel that they are speaking with a human.
  • Live chat can save all your history of conversations with your clients. Adding this data to your CRM can provide progress for the following discussions.
  • Many business owners are unhappy with their abandonment rates. Live chat will reduce the rate sharply because the customer on the checkout page can ask and receive any hesitation about their purchase immediately.
  • Various studies indicate that clients prefer to write rather than call because texting allows them to overcome obstacles such as huge queues or uploading a file.
  • Live chats are accessible, meaning they define a straightforward way to report their needs, receive the answer, ask for assistance, and provide feedback throughout the customer journey.
  • By choosing the best free live chat support for your website and putting it on the customer journey, agents can better understand your customer’s problems and what they did before asking for help.
benefits of live chat
  • You may also start a conversation by using various triggers. For example, if a customers spend more than usual time on the checkout page, live chat can send a message to see whether they require assistance.
  • To integrate a live chat with your website, you do not need to know how to code. It is pretty simple to integrate a live chat into your current website.
  • Live Chat is asynchronous, and you can perform other activities during a customer service session.
  • Live Chat is persistent, and you don’t lose old messages.

Best free live chat support for website

1- Tiledesk

Tiledesk provides a free live chat solution orchestrating proactive chatbots with humans on top of adaptive multichannel technology to make easier and faster the design of chatbots for WhatsApp and other messaging solutions.

It is the only open-source solution among the best free live chat support for a website. Tiledesk has built-in NLP Chatbots and no-code directives that enables you, for instance, to easily deflect to human agents or the knowledge base when needed. Configuring a chatbot with Tiledesk is easy and takes just one minute.

Furthermore, thanks to Tiledesk, it is possible to experience brand-new conversational ticketing and manage communications seamlessly across many channels. Like WhatsApp, Telegram, FB messenger, etc., with a single inbox to manage all messages.

Best free live chat support for your website

Main Features

Plans

  • Free Forever: Unlimited chatbots, teammates, and human agents
  • Enterprise (Based on services): Dedicated account manager and support engineer with higher SLAs. Contact Sales to schedule a demo.
  • Pro (4€ per agent/month): widget branding removed, unlimited departments, groups, and chat history

Start your progress today without spending even 1 cent.

Reviews: 4.5 ⭐️ on Capterra

2- Tawk.to

Tawk.to offers a solution to monitor and chat with website visitors, respond to support tickets, and create a help center to empower customers to help themselves.

It is a free and easy way to communicate with customers. Many small and medium businesses enjoy this free live chat solution. While tawk.to offers excellent tools for free, its competitors offer extremely expensive ones.

It is an easy-to-use tool; you can simply copy a Javascript snippet to your site. And it’s compatible with your website and mobile app, but be aware that this tool would not provide an option to integrate with external tools.

tawk.to free live chat solution foe website

Main Features

  • 45+ Languages supported
  • Group Messaging
  • Screen Sharing
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Agent Alerts
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors

Plans

  • No plans. It’s free for unlimited agents.
  • You must pay to get Tawk’s branding removed.

Reviews: 4.6/5 ⭐️ on Capterra

3- Smartsupp

Smartsupp combines live chat solutions, chatbots, and video chat recordings to help businesses to turn visitors into customers. With this live chat, you can manage all your social media in one place, even with your phone. It also provides drag and drop option to share files and documents.

It offers multichannel management of live chat, email, and Messenger, as well as numerous e-commerce platform integrations.

smartsupp free live chat solution for website

Main features

  • Live chat
  • Web dashboard
  • Mobile app
  • Live Chat Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications
  • Unlimited number of websites
  • User-friendly interface

Plans

  • Free Forever: For 1 agent
  • Standard (€ 19.5 for 3 agents / month)
  • Pro (€ 48 per agent/month)

Reviews: 4.7 ⭐️ on Capterra

4- Tidio

Tidio is a powerful, all-in-one customer service platform. It offers live chat & chatbots, which makes customer engagement and sales generation easier.

They also offer a multichannel that routes all conversations to one panel. To make automation, you can make your customized chatbot and bring advantages. Integrating Tidio with various software like Shopify, WordPress, and Wix is possible. Most reviews mention that they had to contact Tidio’s customer service many times, but they were really helpful in resolving their concerns.

tidio live chat

Main Features

  • Unlimited chats
  • Desktop & mobile apps
  • Visitors Info
  • 3rd party apps integration
  • Shared multichannel inbox
  • JavaScript API
  • Email Support
  • Customizable live chat widget
  • Chatbot templates

Plans

  • Free: Up to 3 agents
  • Communicator (€19 per agent/month). Advanced live chat features and permissions
  • Chatbots (€49 per 3 agents/month ). Unlimited active chatbots and templates

Reviews: 4.7 ⭐️ on Capterra

5- Crisp

Crisp is an all-in-one multichannel messaging platform that connects companies & customers. It has been built for customer support services, marketing, and sales. Create chatbots, GIFs, and shared files quickly, and link your chatbot to social channels. It can also translate your communications in real time.

It includes a knowledge center, a chatbot, CRM software, and customer engagement tools.

crisp

Main Features

  • Livechat
  • Team Inbox
  • Mobile Apps
  • Status Page
  • Contact Form
  • CRM
  • Ticketing System

Plans

  • Free: Up to 2 agents
  • Pro (€25 per 4 agents/month)
  • Unlimited (€95 per 20 agents/month)

Reviews: 4.5 ⭐️ on Capterra

6- HubSpot

As we all know, Hubspot is an excellent tool for outstanding customer service. HubSpot provides many tools for inbound marketing, sales, and customer service. It also offers HubSpot live chat, and the most exciting thing is that you can integrate it with your HubSpot CRM (if you are using it).

This feature allows your personnel to look at typical client issues and provide many alternatives. Other notable features like chatbot builder enable you to make your customized chatbot freely and use it on your website. Hubspot is one of the robust tools among the best free live chat support for a website.

hubspot live chat

Main features

  • Customized branding
  • Personalized welcoming messages
  • Canned answers.
  • Chatbot creator for HubSpot
  • Centralized inbox
  • Easy to adjust
  • Conversations record automatically
  • Entirely connected with a chatbot builder
  • Integrate Slack for free

Plans

  • Forever free plan
  • Starter ($45/month)
  • Professional ($450/month)
  • Enterprise ($1,200/month)

Reviews: 4.5⭐️ on Capterra

7- Respond.io

Respond.io can be considered interesting for medium and large size of companies. Why? Because it provides live chat support for your website, it can also integrate with your social media and provide a single place for managing all messages.

Respond.io is using AI for its chatbots, which means chatbots can respond more accurately. And also, there is a “Smart Replies” option that provides an answer for repetitive questions to make customers happier with instant replay.

live chat app

Main features

  • Unlimited Messages
  • All Channels
  • Up to 100 Contacts
  • Centralized inbox
  • Great integration with social media
  • Smart replies feature

Plans

  • Forever free: Up to 5 agents
  • Pro ($29/ month)
  • Business ($79+/month)
  • Custom (based on your specific needs)

Reviews: 4.7⭐️ on Capterra

8- Chatra

With Chatra, you can manage chatbots for everyday tasks and engage in real-time conversations. Some exciting features, such as Typing Indicators, are also included, and customers can identify when you are typing. Another one is the Offline Chat Widget, which helps consumers assess whether or not your team is currently busy. If so, clients may know they will hear from you soon.

live chat software

Main features

  • Its mobile app works great.
  • Perfect integration with social media
  • Online & offline chat widget
  • Browser dashboard
  • Windows & Mac desktop apps
  • iOS & Android mobile apps
  • Complete conversation history
  • Multilingual live chat solutions and chatbot tools

Plans

  • Forever free: 1 agent
  • Essential ($22 agent/month)
  • Pro ($27 agent/month)

4.8/5 ⭐️ on Capterra

9- Userlike

Chat comfortably with your customer support team on desktop and mobile and generate leads from chat conversations. If you are looking for this feature, Userlike is among the best solutions.

Another interesting thing is that it keeps connecting a user with an agent until the user problem is solved. It is a perfect feature for your customers. Because the free software plan only includes one agent and the other plans are expensive, it is difficult to afford team support while using this live chat.

live chat apps

Main features

  • Canned messages
  • Optimal user interface
  • Integration options with other tools like Salesforce
  • conversation tagging
  • Messenger customization
  • Unlimited website implementations
  • File Sharing
  • Track customer interactions
  • Customers can jump to previous conversations
  • Supports Facebook Messenger, WhatsApp, and more

Plans

  • Forever free: 1 agent
  • Team ($90 per month)
  • Corporate ($290 per month)

Reviews: 4.6⭐️ on Capterra

10- MyLiveChat

Mylivechat has a great feature: you can manage your customers using devices like iPhones, iPad, or Android mobile phones. It is essential because it enables your customer service agents to answer quickly. Take advantage of this live chat on your website free for one agent.

It also has a Spell checker to make sure that there are no misspelling issues. Mylivechat can add to any website for free to engage your customers and generate leads. You can customize your live chat with your logo and the agent’s picture, positively affecting personalization and brand awareness.

live chat plugin

Main features

  • Proactive chat
  • Live chat solutions
  • Mobile chat
  • Visitor monitoring
  • Live c–browsing
  • Agent Console
  • Dashboard
  • Customization
  • SSL chat communication

Plans

  • Free: 1 agent
  • Starter ($15/1 agent/month)
  • Basic ($29/2agents/month)
  • Corporate ($59/5 agents/month)
  • Enterprise ($99/+10 agents/month)

Reviews: 4.3⭐️ on Capterra

11- Hiver (Only free trial)

Manage all your email and website chat conversations together with Hiver. It is an easy-to-use tool to interact with website users. Hiver enables you with some chat templates, provides a transcript, and collects customer feedback. The most exciting feature of Hiver is working with Gmail’s native interface; your support team needs just a little training before starting to work with it.

live chat software

Main features

  • Custom-built chat templates
  • Measure customer satisfaction with short surveys
  • Real-time alerts for support managers
  • mobile app (Android & iOS)
  • Email Management
  • Integration with Asana Jira & Salesforce
  • Knowledge base

Plans

  • Lite ($19/user/month)
  • Pro ($49/user/month)
  • Elite ($69/user/month)

Reviews: 4.6⭐️ on Capterra

12- Drift

Drift’s exceptional feature convinced us to put it on the best free live chat support for a website list. One of its best features is the capability to make different segments according to your customer’s profile. This feature provides two main benefits.

First, you can send personalized messages to the segments based on your past conversations. Second, if you make a segment of valuable customers, once an agent is talking with this segment can provide the best possible solution. Another exciting thing about this free live chat tool is that in some critical moments, your agent can convey the chat to a call or video session to fix the problem faster.

Also, Drift hast Saved Replies Function provides fast communication toward repetitive questions, and Conversational analysis helps you get as much insight from your live support as possible.

live chat solution

Main features

  • Integration with Slack, GA, and Calendars
  • Unlimited Contacts
  • Mobile & Desktop App
  • Basic Reporting
  • This tool can send a welcome message to your customers.
  • It can identify what buyers are searching for.
  • You can route chat to a different department of your organization.
  • It provides discussion to call the facility.
  • Personalize the message
  • It helps you to identify the buyers you are chatting with.

Reviews: 4.5⭐️ on Capterra

13- Freshchat

Freshchat is part of Freshdesk integration that provides marketing automation tools, CRM, and cloud. If you are using Freshdesk, this live chat would be a great tool to manage your customers’ interactions. You may access information along the client journey, from personalized event timetables to specifics about social media. It is a free live chat solution that provides real-time chat using the power of AI bots.

It is a no-code-needed live chat that collects information automatically and then sends them to the proper departments. Another exciting thing about this live chat is that it gathers all messages from different means of communication.

live chat software

Main features

  • Visitor-context tools
  • Integration with Salesforce, Slack, Zendesk, Twilingo, and Stripe
  • Vast knowledge base
  • Unlimited contacts
  • Conversation Labels
  • Bulk Actions
  • Desktop Notifications
  • Mobile Push Notifications

Plans

  • Free (Limited version with up to 100 agents)
  • Growth ($18/2000 bots/month)
  • Pro ($47/3000 bots/month)
  • Enterprise ($83/5000 bots/month)

 

Reviews: 4⭐️ on Capterra

14- Clickdesk

If you are an international company, one of the best live chat solutions for customer interaction is Clickdesk. Because it has an exciting option; “Map.” It can show your customer’s location. Imagine how it would be helpful and grateful if a person starts chatting in English from Spain, and you assign the conversation to an agent who is Spanish or can speak Speak. Dialogflow would be way funny for both sides.

As you probably already guessed, this feature is lovely for medium and large companies. It also has analytical tools that provide insight about your customer automatically.

free live chat

Main features

  • pre-chat surveys
  • Multilingual live chat
  • Advanced analytics
  • Chat transcripts
  • Integration with WordPress, Joomla, etc.
  • Integration with Google Apps
  • Video chat software
  • Social media integration

Plans

  • Forever free: Up to 10 users
  • Lite ($14.99/agent/month)
  • Pro ($24.99/agent/month)
  • Enterprise ($39.99/agent/month)

Reviews: 3.6⭐️ on Capterra

15- JivoChat

JivoChat is a part of the help desk software that combines Live chat assistance, phone calls, emails, FB messenger, Telegram, WhatsApp, Viber, and others helpfully. You can monitor customers’ journeys on the website and try to engage them effectively. This solution will enhance the team’s efficiency and capacity to handle many conversations simultaneously. JivoChat is an excellent tool for medium and large big size companies.

live chat solutions

Main features 

  • Color-coded chats
  • Message sneak-peek
  • Canned responses
  • Hotkeys
  • Proactive chat
  • Unlimited chats and websites
  • Customizable chat widget in 25 languages
  • Chat widget mobile version
  • Pre-chat or in-chat contact info collection
  • One-click call
  • Call back feature

Plans 

  • Free: Up to 5 agents
  • Professional ($13 per agents/month)

Reviews: 4.6 on Capterra

How should you decide about the best free live chat support for your website?

The most important thing is finding your need correctly. You should decide about your platform according to the size and your need. But in a few words, we can say that adding different tools for small & medium size companies is overwhelming. While those coherent platforms that can support customer service teams like HubSpot are costly.

We at Tiledesk offer the most critical features regarding customer interaction, and you do not need to pay even 1 cent.

You can create your customized chatbot, invite your agent, and create an excellent customer support experience in a minute.

Start making your customized chatbot

Michele Pomposo
Michele Pomposo
In the 30's club. Italian in love with LatAm. Passionate about #innovation, #mobile, #customerexperience, #martech, #conversationalmarketing, #conversationalAI, #conversationaldesign and #opensource. Currently COO @ Tiledesk, a first-class open source AI conversational platform. You can connect and engage with me on Twitter (https://twitter.com/MichelePomposo) or LinkedIn (https://www.linkedin.com/in/michelepomposo/)

2 Comments

  1. […] Unlike the big players in the industry, Tiledesk is the only open-source live chat that combines free unlimited chatbots with a human handoff. If you identify your FAQs or the simplest and most common customers’ issues, you can train your chatbot to provide a respective solution. And all without a line of code needed! […]

  2. […] that the best chatbot builder relies on your specific needs and condition. You can start with a chatbot framework and then share […]

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