A single thread for all conversation
Imagine your customer using different communication channels to address an issue. They may use phone calls, email, or send a message on WhatsApp.
How hard and confusing would it be for your agent to manage customer problems in this scenario? What if an agent deals with more than ten customers each day? At Tiledesk, we have already solved the problem.
The ticket would be centralized in a single thread, where all relevant data about the client and agent would be stored. The information would move together with the ticket even if it were to change hands between agents.