A successful business is the result of hundreds or thousands of tiny decisions made over time. And ideally, everyone realizes that each decision requires time, thought, and investigation. Reading the company owners’ stories helps us understand how they made developments. How could they overcome difficulties and stand out from their competitors? Or even some complex decisions like the best live chat for a business?

Let’s discuss and learn from Promise Uzoechi, CEO and Co-Founder of Pelrio, who could overcome customer support and lead generation challenges with an open-source chatbot builder. 

As you can see, they provide good services and are growing fast. Like all other companies, they started their activities on social media and supported their customers with emails or direct messages. But by getting more and more customers, problems emerged. 

Making an excellent customer experience with traditional tools is impossible, and handling numerous customers requires more robust customer interaction tools. 

Among many tools and competitors, they chose Tiledesk to help them provide a better customer experience and generate leads for future development. 

But why Tiledesk? 

All business owners know the importance of excellent customer support. A seamless customer service that provides 7/24 customer support with instant response makes your business reliable. 

Our mission at Tiledesk is to make businesses stronger regarding customer service. And we are glad to inform you that we have achieved our goal.  

Let’s see what the Promise comment is about our solutions: 

We helped Pelrio’s customers to get answers in less than 23 seconds.

We interview our customers regularly to stay close to the customer needs as much as possible. We get feedback from business owners and customer support teams to be up-to-date with our services’ most demanding features. 

Tiledesk is an open-source platform offering free services like live chat software and quickly building chatbots. 

You can see all other features in the link below: 

Our solutions helped Pelrio to reduce the first live chat response to customer queries to less than 23 seconds in real time. With push notifications, the Tiledesk app makes customer support quick and simple. In this scenario, even without a laptop, you may respond to consumer queries on your smartphone. 

We like discussing our services and welcome any feedback. We have an open-source community, a Developer Hub, and a Knowledge base to assist our customers quickly and effectively. 

Please do not hesitate to contact us if you are experiencing any difficulties.