A successful business is the result of hundreds or thousands of tiny decisions made over time. And ideally, everyone realizes that each decision requires time, thought, and investigation. Reading the company owners’ stories helps us understand how they made developments. How could they overcome difficulties and stand out from their competitors? Or even some complex decisions like the best live chat for a business?
Let’s discuss and learn from Promise Uzoechi, CEO and Co-Founder of Pelrio, who could overcome customer support and lead generation challenges with an open-source chatbot builder.
As you can see, they provide good services and are growing fast. Like all other companies, they started their activities on social media and supported their customers with emails or direct messages. But by getting more and more customers, problems emerged.
Making an excellent customer experience with traditional tools is impossible, and handling numerous customers requires more robust customer interaction tools.
Among many tools and competitors, they chose Tiledesk to help them provide a better customer experience and generate leads for future development.
But why Tiledesk?