Driven by the invaluable feedback from our customers and the creativity of our community of chatbot developers, we continuously strive to align our improvements with market needs. Your practical insights have made our innovations in the chatbot market meaningful, solving real-world problems for companies of various sizes.
In the first quarter of 2024, we’ve been hard at work delivering features that meet these market demands. Let’s dive into the enhancements:
- Knowledge Base System: A new system that allows you to create and train AI agents using a text file, your website URLs, or even a sitemap.
- Design Studio Actions & Integrations: New actions in the Design Studio and integrations with Hubspot, Make, and Qapla.
- Chatbot Templates: New ready-to-use chatbot templates for WhatsApp and ChatGPT-powered platforms.
- Dashboard Update: Stay Updated with News and Documentation for Enhanced User Experience
Now, let’s delve deeper into each of these exciting improvements.
Create AI Agents That Can Resolve Customer Inquiries Using Your Own Dataset
Looking to boost support capacity without adding new employees to satisfy both your customers and agents?
An AI Agent is a proven way to resolve up to 80% of customer inquiries.
You can create AI agents in minutes and then train them for better efficiency and accuracy. Our latest upgrade in the knowledge base system allows you to do just that! You can now train your AI agent using:
- Text files
- Selected website URLs
- Sitemaps
This new feature promises a substantial performance improvement for your AI agent!
Take a look at the image below to understand how to manage your knowledge base.
But that’s not all! You can now discard your own GPT Key. Simply select the “Ask Knowledge Base” or “GPT Task” action, which is already integrated with GPT, for more human-like responses.
You can watch the video below to see how to train your bot with website URLs. Also, if you need to train your AI agent with a text file, here is the tutorial.
Tiledesk Design Studio: Stronger and More Powerful
You might have noticed new actions and integrations in our Design Studio and perhaps have already begun to use them. These new features assist you in creating a better conversation flow and implementing automation from chatbot to other apps. All these changes are designed to enhance your experience in designing chatbots and reduce workload through automation. Let’s delve into them one by one.
Embed JavaScript Code for Maximum Flexibility
In our Design Studio, each action is a tool that contributes to a more natural conversation flow. A new, highly important and powerful action we’ve added is “Code”, which lets you incorporate JavaScript code for enhanced flexibility. The Code Action is mainly used to develop “low code” automation when you need to leverage the advanced features that only a programmatic approach can offer. If you need further information, this tutorial might be of help.
We’re always looking to broaden our horizons. We have plans to add other programming languages to our platform, and Python is coming soon.
New Integration – Automate Data Transfer from Chatbot to Thousands of New Apps
With our latest updates, you can connect your chatbot to thousands of new apps via Make. This new integration is a milestone as it allows you to start automating workflows from your chatbot conversations. This means your daily tasks can be completed automatically even when you’re not behind your desk. Imagine reducing your workload in minutes by transferring data directly from your chatbot to other apps instantly!
For example, your chatbot can populate a Google Sheet with leads’ contact info through conversations. And if you’re out of office hours and a customer submits a request, your chatbot can automatically transfer it to your Trello board.
Kickstart Your Chatbot Journey with Expert-Designed Templates
Our community of chatbot designers is a treasure trove of ready-to-use chatbot templates for various purposes. We have a plethora of new chatbot templates that you can clone and customize to suit your needs, accelerating the process. Some of the noteworthy ones include:
- Data Collection and HubSpot Integration
- ChatGPT with Named Entity Recognition (NER)
- Reply Chain Capture
- Multilingual Chatbot
- AI for Customer Engagement
There are many more templates available in the chatbot community that you can use for free.
Enhanced Access to Resources for Superior Chatbot Design Experience
Our focus extends beyond just delivering features; we’re also dedicated to improving your chatbot designing experience. One of our recent enhancements to the dashboard is a new section that provides easy access to the latest tutorials and news. This addition is set to boost your experience in crafting conversations. Every new feature comes with a written or video tutorial, making it easier than ever to access these resources directly from the Tiledesk dashboard.
Thank you for taking the time to read about the enhancements we’ve made in the first quarter of 2024. We’re committed to continuous progress to make Tiledesk even more beneficial for businesses. With Tiledesk, automating conversation flow and reducing workload becomes effortless and advantageous.
Start your Tiledesk journey now! Sign up for free
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