How to Use WhatsApp Follow-Up Message to Boost Your Sales

To comply with the WhatsApp Business API rules and regulations.

WhatsApp requires that you submit and get approval for every message template that you want to use for outbound communication. This is to ensure that you are not sending spam or promotional messages to your customers without their consent.

You can only send outbound messages to customers who have opted-in to receive messages from you and within 24 hours of their last message to you. After 24 hours, you can only use approved message templates to initiate a conversation with them.

eCommerce

If you run an ecommerce business, you may know about the importance of greeting messages for businesses. You can use WhatsApp Business message templates to communicate with your customers effectively. You can send messages to promote your products, confirm orders, send shipping updates, request feedback, or offer customer support. You can copy or customize these template messages as you like.

Delivery Date

Hi {{1}}, thank you for ordering from {{2}}. 👋 Your order number {{3}} is confirmed and will be delivered to you on {{4}}. We will send you a confirmation message when your order is out for delivery.

Button 1: Order Details

Button 2: Change Delivery Address

Delivery Update

Hi {{1}}, your order from {{2}} is on its way. 🚚 Your order number {{3}} has been dispatched and is expected to arrive on {{4}}. You can track your order status using the link below.

Button 1: Stay up to Date

Button 2: Change Delivery Date

Product Recommendation

Hi {{1}}, we hope you are enjoying your order from {{2}}. 👍 Your order number {{3}} has been delivered, and we hope you are satisfied with your purchase. We have some suggestions for products that you might like based on your order.

Button 1: Recommended Products

Button 2: Rate Your Order

Abandoned Cart

Hey {{1}}, don’t let these items slip away! 😊 You added them to your cart at {{2}}, but you didn’t check out yet. We’ve saved them for you for the next 24 hours, but they won’t last long!

Button 1: Checkout Now

Button 2: See Items

Financial Services

Financial services is another industry that can leverage WhatsApp Business message templates to communicate with their customers effectively. You can use WhatsApp to send messages to inform your customers about their account balances, transactions, statements, bills, payments, alerts, or your business hours.

Account Balance

Hi {{1}}, thank you for banking with {{2}}. 👋 Your account balance as of {{3}} is {{4}}. You can view your transaction history and statement using the buttons below.

Button 1: Transaction History

Button 2: View Statement

Button 3: Chat with Us

Transaction Alert

Hi {{1}}, this is an alert from {{2}}. 🚨 We have detected a transaction on your account that may be fraudulent. The transaction details are as follows:

{{3}} (transaction date, amount, merchant, location, etc.)

If you recognize this transaction, please ignore this message. If you do not recognize this transaction, please reply to this message or call us immediately at {{4}}.

Button 1: Confirm Transaction

Button 2: Report Transaction

Button 3: Call Us

Bill Reminder

Hi {{1}}, this is a reminder from {{2}}. 💳 Your bill for {{3}} is due on {{4}}. The total amount due is {{5}}. You can pay your bill online or on our app using your preferred payment method.

Button 1: Pay Bill

Button 2: Schedule Payment

Button 3: Report an Issue

Payment Confirmation

Hi {{1}}, this is a confirmation from {{2}}. ✅ We have received your payment for {{3}}. The payment details are as follows:

{{4}} (payment date, amount, method, confirmation number, etc.)

Thank you for your timely payment. You can view your payment history and balance using the buttons below.

Button 1: Payment History

Button 2: View Balance

Financial Advice

Hi {{1}}, this is a message from {{2}}. 👍 We are here to help you achieve your financial goals and improve your financial well-being. We have some tips and resources that you might find useful based on your profile and preferences.

Button 1: Learn How to Save More

Button 2: Learn How to Invest Wisely

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IT Operations & Business Process Outsourcing

IT Operations & BPO is an industry that can use WhatsApp Business message templates to communicate with their clients and employees effectively. You can use WhatsApp to send messages to update your clients on the status of their projects, tasks, issues, or requests. You can also use WhatsApp to communicate with your employees about their schedules, assignments, feedback, or training.

Schedule Update

Hey {{1}}, this is {{2}}. 🙋‍♂️ Your next meeting with {{3}} has changed for the next week. Please have a look and confirm if there are no other tasks. Also, the guideline for the meeting has been published, and you can access it via the button below.

Button 1: View Meeting Details

Button 2: Confirm Meeting

Button 3: See Guideline

Assignment Reminder

Hi {{1}}, this is {{2}}. 👍 You are doing a great job and we appreciate your hard work. We just want to remind you that you have an assignment due on {{3}}. The assignment details are as follows:

{{4}} (assignment name, description, instructions, etc.)

Please make sure you complete and submit your assignment on time. You can access your assignment online or on our app.

Button 1: Start Assignment

Button 2: Remind Me Later

Feedback Request

Hello {{1}} 🙌 We value your feedback, and we want to hear from you. How do you feel about your work experience with us? What do you like, and what can we improve?

Please take a few minutes to complete this survey and share your thoughts with us.

The survey is anonymous and confidential, and it will help us improve our services and support for you.

Button 1: Start Survey

Training Invitation

Hi {{1}}, this is a message from {{2}}. 👋 We have an exciting opportunity for you: a training session on {{3}}. This is a chance to learn new skills and improve your performance.

The training session will cover the following topics:

{{4}} (training topics, objectives, outcomes, etc.)

The training session will take place on {{5}} at {{6}}.

Button 1: Register Now

Button 2: View Training Materials

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Education

WhatsApp Business message templates offer numerous advantages for the education industry. Keep students updated on courses, assignments, grades, and feedback.

Engage parents by sharing their children’s progress, attendance, and behavior. Streamline communication with team members regarding schedules, meetings, and training. Maximize the potential of WhatsApp in education.

Course Update

Hey there, {{1}}! I wanted to reach out and share some exciting updates regarding your course on {{3}}. We’ve added new content and activities to enhance your learning experience. You can easily access the course with the below buttons.

Button 1: Check Your Course Progress

Button 2: View Course Feedback

Assignment Alert

Hi {{1}}, this is an assignment alert from {{2}}. 👍 You have an assignment due on {{3}} for your course on {{4}}. The assignment details are as follows:

{{5}} (assignment name, description, instructions, etc.)

Please make sure you complete and submit your assignment on time. You can access your assignment via the buttons below.

Button 1: Start Assignment

Grade Notification

Hey there, {{1}}! We have some exciting news from {{2}}. 🎉 Your assignment for the course on {{4}}, submitted on {{3}}, has been graded, and we’re thrilled to inform you that you received a grade of {{5}}. Congrats on your achievement!

To check your grade, simply tap one of the options below. 👇

Button 1: View Grade

Button 2: Chat with Us

Parent Update

Dear {{1}}, we’re excited to share an update from {{2}}!

We want to keep you in the loop about your child’s fantastic progress and attendance in our program. 📢 So far, they’ve successfully completed {{3}}% of the program and have attended an impressive {{4}}% of the sessions.

Button 1: Check Progress

Button 2: Track Attendance

Button 3: Share Your Feedback

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Telecom & Media

WhatsApp Business message templates revolutionize communication in the Telecom & Media industry. Engage customers effortlessly, sharing updates on plans, services, bills, and offers.

Address feedback, complaints, and requests promptly. Deliver entertaining, informative, and educational content with quick replies. Elevate customer satisfaction and engagement with WhatsApp in Telecom & Media.

Plan Update

Hi {{1}}, we have some great news for you! We have upgraded your plan to include more data, minutes, and SMS at no extra cost. You can now enjoy faster speeds, unlimited calls, and more texts with your new plan. To see the details of your new plan, please click the button below.

Button: View Your New Plan

Service Update

Hello {{1}}, we are happy to inform you that we have improved our service in your area. You can now experience better coverage, clearer voice quality, and more reliable connections with our enhanced network. To check the status of our service in your location, please click the button below.

Button: Check Service Status

Bill Update

Greetings {{1}}, we hope you are enjoying our services. We would like to remind you that your bill for this month is due on {{2}}. You can easily pay your bill online with our secure payment system. To view your bill and make a payment, please click the button below.

Button: Pay Your Bill

Offer Update

Hey {{1}}, we have a special offer just for you! For a limited time, you can get a free subscription to {{3}}, the leading streaming platform for movies, shows, and music. You can watch unlimited content on any device with your free subscription. To claim your offer, please click the button below.

Button: Claim Your Offer

Complaint Response

Dear {{1}}, we apologize for the inconvenience caused by {{2}}. We understand your frustration, and we are working hard to resolve the issue as soon as possible. We appreciate your patience and cooperation in this matter. To track the status of your complaint, please click the button below.

Button: Track Your Complaint

Request Response

Hi {{1}}, thank you for contacting us regarding {{2}}. We are glad to assist you with your request. We have processed your request, and you will receive a confirmation email shortly. To review your request details, please click the button below.

Button: Review Your Request

Content Delivery

Hello {{1}}, we have something exciting for you! We have curated a list of the best content from {{3}} that matches your interests and preferences. You can discover new movies, shows, and music that you will love. To access your personalized content list, please click the button below.

Button: Access Your Content List

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