Exceptional customer service is crucial for any business to succeed in the long term. It builds customer loyalty, leads to positive word of mouth, increases sales, provides a competitive advantage, and strengthens your online reputation. With the rise of online reviews and social media, investing in excellent customer service is a critical business strategy that can bring long-term benefits, including increased revenue, customer loyalty, and a positive online reputation.
[…] NEW ENTRY: you can add a “Public Answer” or “Internal Note” type of messages from the conversation detail page. These features are particularly useful for a seamless ticketing system that we like to call conversational ticketing. […]
[…] no-coding triggers; smart assignment for a smart distribution of the incoming client conversations; conversational ticketing; unlimited conversation history; your agents activity log for a better supervision and many more. […]
[…] property information, scheduling appointments, and following up with reminders. According to studies, chatbots can increase conversions by 45% and reduce costs by 30%. In this article, we will show […]