Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Some companies have contacted us as an alternative to Tawk.to and asked for complementing features. As a result, we felt inspired to go through Tawk.to’s benefits, limitations, and competitors in greater depth. Let us get started.
Traditionally, whenever a customer wants to contact customer service to report an issue, they would send an email or fill out a form. Optimistically, an agent would get back to them in a day or two—a very boring and bothersome process from a customer’s point of view.
But guess what?
Some innovative companies stepped in to tackle the slow communications issue. Tawk.to is one of them. They did a great job in terms of enabling companies to address customer problems in a minute.
How?
They’ve created a conversational marketing tool that enables customers to talk directly and immediately with the customer support team with a live chat widget. Every business owner can integrate their business with the Tawk.to widget and take numerous advantages.
However, new competitors break into the market daily, by filling the gap when it comes to the lack of certain features.
We tried to select alternative Tawk.to according to their features and fair prices.
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in relation to customer support and care.
Tiledesk is an alternative to Tawk.to, which not only provides a combination of chatbot and live chat but also is open-source, supports automation, and works on-premise and in a cloud environment.
Key features:
In the article below, we discuss more in detail about the Tiledesk and Tawk.to
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and provides a coherent live chat and help desk package.
Key features:
Shortages:
Plans:
Starter ($24/ Month/ Seat)
Team($49/ Month/ Seat)
Business ($69/ Month/ Seat)
Enterprise (Custom)
Reviews: 4.6 * on Capterra
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook messenger. With this tool, you can provide different reports, ticketing emails, live chat software, AI-powered chatbots, and phone support features.
Key features:
Shortages:
Plans:
Free plan
Growth (15€/ Month/ Seat)
Pro (49€/ Month/ Seat)
Enterprise (79€/ Month/ Seat)
Reviews: 4 * on Capterra
Tidio is another alternative to Tawk.to that deserves your attention. However, it’s not free like Tawk.to but it offers more features like monitoring conversations and integration with the best business software. It is a good option for eCommerce that makes agents work more efficiently.
Let’s learn more about Tidio. Its service includes live chat and chatbot combinations that ensure customer assistance is available 24 hours a day, seven days a week.
Key features:
Shortages:
Plans:
Free
Communicator (19€/ Month/ 5 Seats)
Chatbots (39€/ Month)
Tidio+ (289€/ Month)
Reviews: 4.7 * on Capterra
If you want to learn more about how Tiledesk stacks up against Tidio, we’ve written an article with all the details. We break down the similarities and differences between these customer support solutions to help you decide which one is the best fit for your needs. Just click the link below to check it out!
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Key features:
Shortages:
Plans:
Free (2 Seats)
Pro (25€/ Month/ 4 Seats)
Unlimited (95€/ Month/ 20 Seats)
Reviews: 4.5 * on Capterra
After a long discussion, we decided to put the Intercom on this list. It’s an expensive tool but very powerful for customer engagement. Intercom offers chatbots, helpdesks, and a high level of customization. Intercom chatbots are using the power of artificial intelligence, and they can provide more accurate answers by passing the time and also generate new leads.
Key features:
Shortages:
Looking for cheaper alternatives to Intercom? Check out our article below for the best options, including a free Intercom alternative. Say goodbye to pricey software and hello to better customer support solutions with our top picks!
As we discussed before, to find the best alternatives to Tawk.to, the first step is identifying your business needs and priorities. Each player in this market offers some specific features. Obviously, big companies provide great features, but they are expensive. But some new players or start-ups in the industry offer the same (and in some cases even more) features with cheaper prices.
Generally speaking, in order to make an informed decision, we suggest some options according to the companies’ size.
Tiledesk and Tidio are excellent choices for small and medium-sized companies and start-ups.
Intercom and Freshdesk are good options for big companies.
